Product Operations

The ultimate guide to Product Operations is here! Read on to learn about the fundamentals of product ops, the responsibilities of a product ops manager, and much, much more…...

How can you transition from a background in UX design to product ops? Hugo Froes has a wealth of knowledge, experience, and advice to share on navigating the product ops function. Here we’ve got the highlights from the Q&A....

Interested in finding the latest statistics and trends in product operations? Dig in to all the key stats from our State of Product Ops Report 2022, all nicely summed up for you!...

What does the role of product ops actually look like? How has the role evolved over the past few years? We sat down with Sloan Saunders, Product Ops Manager at Evidation Health to find out....

At the POPs Summit, I hosted a panel on the “Pillars of Product Operations.” This article outlines the discussion from that panel. We make the case for the value of this “glue” work, why aligning incentives with the prod ops team is key, and what limits there are to the team taking it on....

Product operations is a key role in teams today. This course aims to provide students with an overview of the role so they can apply it to the teams they steward. It's time to help product people do their best work....

12 months on, we’re unpacking exactly where product ops stands now. Is the function even necessary? Is it pivotal to product orgs or just a fresh way of painting over old problems? Let’s find out. Welcome to the State of Product Ops Report 2022....

When I first started as the head of product operations for Cognizant we realized that there were processes that shouldn’t be done anymore. In this article, we'll talk about why we have processes, how to kill (or modify) one, and finally how we avoid creating bad processes in the first place....

Product operations are effectively PM’ing the PM experience. A key component to this is knowing who we are focusing on. So who is the product ops customer? Who are the different groups that are “users” of our work?...

This article seeks to shed some light on how we can approach organizational changes. Although I will not be giving the smallest details on how to execute each of these disciplines, I will leave references on how to leverage them and why they are important....

Product ops comes with a lot of ambiguity. For many, it is a one-person team, and you can end up juggling multiple things simultaneously. However, in the journey of learning about product operations, I’ve also discovered what I believe are valuable lessons of what not to do in it....

Today, there’s one thing I know for sure: If we continue to operate in product management the way we always have, expecting teams to contribute not only to the success of the product, but the business overall, we can’t leave PMs hanging without the appropriate levels of support....

I am no expert in Taylorism but there are a few exciting methods and frameworks I discovered while studying this management system. One of those is “Overall Equipment Effectiveness”, a way to overview how we spend our time by analyzing what adds value to the company's end goal and what does not....

This article expands on my previous article about building a Product Ops function as a team of one. Eventually, though, you’ll need to consider how to scale up to a larger team to better support your colleagues and the product function overall. The problem is, where do you start?...

Why the sudden surge in operations-related roles across product development disciplines? What is the connective tissue and where do they differ? What can they learn from each other? These are some of the questions we hope to answer in this article....